Shipping and Delivery
1. Order processing time
Order processing time is 1 – 3 working days. Please note that your delivery may take longer if we receive a large number of orders. If a significant delay is expected in shipping your order, we will contact you by email or phone.
2. Delivery time
Estimated delivery time is 7 – 15 business days (may be longer depending on destination). Deliveries will be made from Monday to Saturday, closed on Sunday (except holidays). Signature required upon delivery.
However, there may be circumstances we cannot foresee, such as: Weather conditions or logistical difficulties may cause minor delays. Please allow additional shipping days to accommodate delivery. If there is a delay in shipping, we will contact you via email.
Orders once submitted cannot be changed or canceled.
3. Shipping costs
Roob.store standard shipping is $6.99 for all orders.
4. Order tracking
You will receive a confirmation email or SMS with the tracking ID and a link to track your package. To track your order, you can visit our tracking page. If you are unsure of your ID code, please check our delivery confirmation email.
5. Why hasn’t my shipping information been updated?
– Sometimes it takes a while to update information. All packages must undergo strict cleaning and quality control procedures prior to shipping for customer safety, which may result in shipping delays.
– Or sometimes the shipping company may not provide package information in time.
– We will endeavor to inform you of these or please contact us for assistance.
6. In case of lost order
If your order is lost during shipping or delivered to the wrong address, please email our customer service department and we will assist you as soon as possible. However, if the order is successfully delivered to the correct address confirmed by the shipping company, we will not be responsible for loss.
7. Contact us
If you have any questions or concerns about our Shipping and Delivery Policy, please contact our customer support team via email: [email protected]